FAQ's

Can I come to your studio?

Absolutely! However, we're strictly by appointment only.

We always love welcoming clients into our studio. Whether it's to come in for a consultation, check out print and paper samples, approve proofing samples, drop off artwork, or just to come say hello!

We just ask appointments are booked in advance. We schedule our day and jobs accordingly and would hate to not have the time to see you.

Please email us at toronto@papermillprinthouse.com to schedule a time.

Should I call or email to get started?

Email is always best. It provides an accurate record of our work and discussions with you. We always do our best to get in contact within a business day.

However, if you have any questions you're always welcome to call us.

E: toronto@papermillprinthouse.com
P: +1 647 716 1110

How do I submit my work?

Drawn/Painted:

If you're new to capturing your work, we strongly recommend that the reproduction of original pieces is completed in house.

Allowing us to scan, photograph, and calibrate your work in house will ensure exceptional detail and colour-matching standards are met, which results in the highest quality of reproduction.

This can be done by reaching out to us to organise a drop off time or via mail.

We ask that no physical artworks be mailed or dropped to us without our prior knowledge.

Digital:

You can submit your own digital file/s through Google’s G-Drive or WeTransfer.com which is free and easy to use.

To have a G-Drive folder set up for you, please send us an email to toronto@papermillprinthouse.com.

For best results, digital images should be submitted as a TIFF file and at least 300 dpi. If your artworks are created below this don't worry we have great software in house to help acieve your desired print size.

We please ask that files be submitted in the following title format " Name_Size _Number of Prints.

Ex. "Print_11x14_x20" 

If you have any questions about this process, please don't hesitate to reach out to us.

Thank You.

For our step by step guide with creating in Procreate please click here

Which Paper/Media is best? What do you stock?

We currently offer a variety of archival mediums that have been carefully selected to best suit your artwork. 

To say which would be best for your artwork is very hard to say without have a reference. Each piece is always quite unique and we like to suggest upon seeing the artwork/s in mind.

However, below are some further details of our paper selections.

Canson Infinity Arches 88 310gsm (cotton) This paper offers an ultra-smooth surface finish and a soft and supple feel to the touch. Arches 88 has a pure white tone and is completely free of any optical brighteners (OBAs). The unique inkjet receiving layer produces prints with superb colour rendition, deep blacks, and natural whites offering photographers, artists, and printmakers the opportunity to create images with a superb tonal range, excellent highlights, and mid-tones.

Canson Infinity Arches Aquarelle 310gsm Watercolor Rag (cotton)
100% Cotton, No OBA’s, Cold-pressed with a medium-heavy texture. This paper provides a unique structure and surface texture that will bring a distinctive and unrivaled character to your work. It features a traditional
watercolor base and a pure white tone with no optical brightening agents. This cotton rag meets the highest archival standard and is extremely age resistant with it being acid and lignin-free.

Canson Infinity Platine Fibre Rag 310gsm (cotton) Platine Fibre Rag combines Canson's premium 100% cotton Platinum paper with the latest microporous coating, bringing you a traditional darkroom paper to your digital printer.
With a true pure white tone, Platine Fibre Rag sets the standard for Digital Darkroom papers. It does not use optical brighteners that are known to shorten the life of digitally produced images.
The exceptionally high Dmax and exceptional gray tones of this media make it the product of choice for professional photographers both in black and white and in color.

Hahnemühle William Turner 310gsm Watercolor Rag (cotton) This white cotton paper does not contain optical brighteners and the surface texture provides incredible depth to your work. This paper is acid and lignin-free making it age resistant, keeping your art looking flawless through the test of time. Resulting in outstanding colour reproduction and detail.We recommend this paper for art reproductions such as hand-drawn and painted pieces.

Hahnemühle Matt Fibre 200gsm Alpha Cellulose
Hahnemühle Matt Fiber 200 is a smooth and slightly textured Fine Art paper that has a natural white and warm tone. This low-weight cellulose-based inkjet paper provides excellent print quality and delivers impeccable results,
with deep blacks and vivid colors.

Hahnemühle Rice Paper 100gsm (Alpha Cellulose) Rice Paper is an ultra-light, cellulose-based paper with an inkjet coating. This white, lightly textured paper has subtle laid lines and a soft feel to make it truly
stand out. This stock produces excellent print results, with vivid colors, deep black, and perfect reproduction of detail.

HP Professional Matt Canvas 392gsm Our Canvas produces museum-quality, matte-finish prints with a long-lasting, water-resistant surface to preserve your work. A durable, flexible material makes finishing easy. It is important to note that with canvas there will be a bit of a loss of quality due to the porous texture. Although this can come as an advantage to upscaled pieces that want to dramatically be blown up.

How do I ship my work for submission?

When shipping your original work we recommend to use rolls instead of flat envelopes when possible.
If not using rolls, we strongly suggest placing the art in a durable cardboard sleeve with a do not bend and fragile stickers, and remember to please put a return address.

Before sending any artwork, please be sure to let us know in advance!

What is Giclée printing?

Giclée printing is a premier digital technique for art and photo reproductions. Using archival inks on fine art paper or canvas, it captures vibrant colors and intricate details. Renowned for its lasting quality, this method is a favorite among artists for creating exquisite, limited-edition prints.

Do you offer samples and test prints?

Yes and yes.

We also have sample packages available upon request. The package includes a sample image on each of our most popular mediums.

Test Prints are available at a minimum cost of $25.Please contact us for more information.

Is custom sizing available?

Yes, custom sizing is available. With the largest size being 44” x 60". The pricing varies so please contact us for a quote on custom sizes.

Do you ship worldwide?

We do ship worldwide, however shipping costs will vary.

Please contact us at toronto@papermillprinthouse for any questions regarding shipping & handling.

How do I care for and handle my prints?

We strongly suggest not touching the print side with your bare hands as oils and moisture can affect the quality.

Cotton gloves are generally the safest way to go when handling. If you don't have gloves be sure to handle from the back and sides as little as possible.

We stock a protective spray which can be applied to each piece to give added protection from UV light, moisture and scuffs which can also be a great option.
Furthermore the papers and inks we use are quite delicate and we recommend each piece be framed.

If you have any further questions be sure to let us know!

What’s the difference between scanning and photographing artwork? 

Both yield great results however, photographing artwork allows us to better capture the dimensionality and texture of the surface, unlike flatbed scanning.

Photography allows us to use lighting from different angles and make adjustments for each piece, accommodating larger and variously shaped artworks as well as pieces that are glossy, contain metallics like gold leaf.

Scanning is limited by the flatbed size, restricting the sizes and shapes that can be reproduced.

Chat to us to see which process would be best for your artwork.

What happened to your Australian location?

Unfortunately, we had close down our Melbourne studio in 2023.
If you're an artist looking for our services in Australia please reach out.
We still many friends in the industry and would be happy to help you find the best option.

Have another question? Please let us know.